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Shipping and Returns

Shipping & Returns Policy

 

All our goods will be shipped by GLS Couriers unless specified otherwise. You can find your local depot by clicking here https://gls-group.eu/IE/en/depots-parcel-shops or by phoning their head office on 01-8606500. You can also track your order online https://gls-group.eu/IE/en/parceltracking We endeavour to despatch all orders on the same day once payment has been processed.

 

You are responsible for providing the correct delivery address, telephone number and postal code (where applicable). You or an authorised assignee must be available to take delivery of all ordered products. All deliveries are made within normal working hours and we cannot provide a specific delivery time as this will depend on the specific delivery company's schedule. Typically you should receive a phone call prior to delivery from the courier.

 

You can return goods to AutoQuip within 7 days of despatch with a copy of your invoice. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 021-4642889 / 086-1727569. Please advise us of your invoice number and the item you wish to return. All unwanted items will be subject to a 10% handling and administration fee. The customer is responsible for any shipping costs for returns.

 

AutoQuip will not be held responsible for any goods lost or damaged while being returned to AutoQuip where the customer has arranged their own shipping.

 

For goods deemed by the customer to be faulty, damaged, or not fit for use, please return to AutoQuip. Once the goods have been assessed by us and deemed to be faulty, damaged or not fit for use, will offer a replacement product at no charge.

 

Orders that have not yet been shipped may be cancelled by notifying us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject 'Order Cancellation Request' in the subject field or by phone on 021-4642643 / 086-1727569. We will endeavour to cancel the order provided it has not yet been dispatched.